We want you to be completely satisfied with your purchase.  We guarantee all our products to arrive in satisfactory condition to the address given if delivery can be made when first attempted.  We cannot assume responsibility for items if we are given an incorrect address.  Please refrigerate or freeze perishable products immediately upon delivery.  Shelf stable products should always be stored in ambient conditions.

In the event that a product arrives in unsatisfactory condition, please call us toll free at (800) 350-9937 so that we can rectify the problem.  In the event of damage, please retain the product and the shipping materials until the claim has been processed.  Claims for damaged products must be made within 48 hours of delivery.